Terms of service

1. Introduction

Welcome to Luxen Red Light Therapy (“Luxen,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website luxenredlight.com (the “Site”) and any purchases made through it.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

2. Eligibility

To use our Site and make purchases, you must:

• Be at least 18 years of age or have parental/guardian consent
• Provide accurate, current, and complete information during checkout
• Have the legal capacity to enter into a binding contract

We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.

3. Products & Pricing

• All product descriptions, images, and prices are provided in good faith but may contain errors.
• We reserve the right to correct any errors and update product details at any time without prior notice.
• Prices are listed in US Dollars (USD) unless otherwise specified.
• We reserve the right to modify prices, run promotions, or discontinue products at any time.
• Availability of products is not guaranteed — if an item is out of stock after your order, we will notify you and issue a full refund.

4. Orders & Payment

• Placing an order constitutes an offer to purchase, subject to our acceptance.
• We reserve the right to refuse or cancel any order at our discretion (e.g., suspected fraud, pricing errors, inventory issues).
• Payment must be received in full before your order is processed.
• We accept major credit cards, debit cards, PayPal, UPI, and other payment methods displayed at checkout.
• All payments are processed securely through PCI-DSS compliant payment processors.

5. Shipping & Delivery

Shipping is governed by our Shipping Policy. By placing an order, you agree to the terms outlined there.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. By placing an order, you agree to the terms outlined there.

7. Medical Disclaimer

IMPORTANT - PLEASE READ CAREFULLY:

Luxen Red Light Therapy products are wellness devices and are NOT intended to diagnose, treat, cure, or prevent any disease or medical condition.

• Our products have not been evaluated by the FDA as medical devices.
• Information on our Site is for educational and informational purposes only and is not medical advice.
• Always consult a qualified healthcare professional before starting any new wellness routine, especially if you:
○ Are pregnant or nursing
○ Have a serious medical condition
○ Are taking medications that cause photosensitivity
○ Have epilepsy or seizure disorders
○ Have any skin condition or recent surgery
• Discontinue use and consult a doctor if you experience any adverse reactions.

By using our products, you acknowledge that you assume all risks associated with use and agree that Luxen is not liable for any health-related outcomes.

8. Intellectual Property

All content on our Site — including text, images, logos, graphics, videos, product designs, and software — is the property of Luxen Red Light Therapy or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may NOT:

• Copy, reproduce, distribute, or modify our content without written permission
• Use our brand name, logo, or trademarks for commercial purposes
• Scrape, mine, or extract data from our Site

Limited personal, non-commercial use of our Site is permitted.

9. User Conduct

By using our Site, you agree NOT to:

• Use the Site for any unlawful or fraudulent purpose

• Attempt to gain unauthorized access to our systems
• Distribute viruses, malware, or harmful code
• Harass, abuse, defame or staff, customers, or other users
• Post false, misleading, or defamatory content (reviews, comments, etc.)
• Use bots, scrapers, or automated tools without permission
• Resell or commercially exploit our products without authorization

10. User-Generated Content

If you submit reviews, photos, comments, or any content to our Site:

• You grant Luxen a non-exclusive, royalty-free, worldwide license to use, display, and distribute your content for marketing and other business purposes.
• You confirm that your content is original, accurate, and does not violate any third-party rights.
• We reserve the right to remove or moderate any content at our discretion.

11. Disclaimers

Our Site and products are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy of information

We do not guarantee that our Site will be uninterrupted, error-free, or free from viruses or harmful components.

12. Limitation of Liability

To the maximum extent permitted by law, Luxen and its affiliates, officers, employees, and partners shall NOT be liable for any:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Personal injury or property damage arising from use or misuse of our products
• Damages exceeding the amount you paid for the product in question

This limitation applies regardless of the legal theory (contract, tort, negligence, etc.).

13. Indemnification

You agree to indemnify, defend, and hold harmless Luxen and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our Site or products
• Your violation of these Terms

• Your infringement of any third-party rights

14. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for their content, privacy practices, or terms. Use them at your own risk.

15. Modifications to Terms

We may update these Terms at any time. When we do:

• The “Last Updated” date will be revised
• Significant changes will be communicated via email or a Site notice

Continued use of the Site after changes constitutes acceptance of the updated Terms.

16. Termination

We reserve the right to suspend or terminate your access to our Site at any time, without notice, for any reason, including violation of these Terms.

17. Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

Any disputes arising under these Terms will be resolved through:

Good-faith negotiation between the parties
If unresolved, binding arbitration or the courts located in India

For customers in other jurisdictions, additional local consumer protection laws may apply.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Luxen regarding the use of our Site and products.

20. Contact Us

For questions about these Terms, please reach out:

Luxen Red Light Therapy 🇺🇸
Email: [support@luxenredlight.com]

By using luxenredlight.com, you acknowledge that you have read, understood, and agree to these Terms of Service.