Shipping policy
Shipping Policy
This policy explains how Luxen processes, ships, and delivers your order. By placing an order on luxenredlight.com you agree to the terms below.
1. Where We Ship
Luxen currently ships to addresses within the United States, including Alaska, Hawaii, and US territories. We do not ship internationally at this time.
We are unable to ship to freight forwarders.
2. Order Processing
- Orders are processed within 1-2 business days (Monday through Friday, excluding US holidays) after payment is confirmed.
- Orders placed on a weekend or holiday are processed the next business day.
- You will receive an order confirmation email right away, and a shipping confirmation with tracking once your order ships.
3. Shipping Options and Cost
| Method | Delivery Time | Cost |
| Standard Shipping | 3-5 business days | Free on every order |
| Express Shipping | 1-2 business days | $12.99 |
Free standard shipping applies to every US order, with no minimum.
Delivery estimates begin on the date your order ships, not the date it was placed, and do not include the 1-2 business day processing time. Actual delivery may vary with carrier performance and your location.
4. Tracking Your Order
A tracking number is emailed to you as soon as your order ships, and you can also track it from the Track Your Order page on our site.
If you have not received tracking within 3 business days of ordering, check your spam folder and then email support@luxenredlight.com.
5. Shipping Delays
Delays occasionally happen due to carrier disruptions, severe weather, peak shopping periods, or incomplete addresses. Luxen is not liable for delays outside our control, but if your order is significantly late, contact us and we will work with the carrier to resolve it.
6. Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. If a package is returned to us because the address was entered incorrectly, we will reship it once you cover the reshipping cost, or refund the order less shipping.
7. Lost or Stolen Packages
If tracking shows delivered but the package is not there:
- Check with neighbors, household members, and building staff.
- Wait 24-48 hours, as packages are sometimes scanned as delivered early.
- Contact the carrier with your tracking number.
- If it is still missing, email support@luxenredlight.com within 7 days of the delivery scan.
We will help you file a carrier claim and find a resolution.
8. Damaged Packages
If your order arrives damaged, photograph the packaging and the product, then email support@luxenredlight.com within 48 hours of delivery with the photos and your order number. We will arrange a replacement or refund at no extra cost.
9. Contact
Luxen Red Light Therapy
Email: support@luxenredlight.com
We reply within one business day, Monday through Friday.
