Contact information

Contact Us

Have a question about your order, our products, or red light therapy in general? We would like to hear from you.

Get in Touch

Email us at support@luxenredlight.com. We reply to every message, usually within one business day.

We can help with:

  • Order questions and tracking
  • Product information and recommendations
  • Returns, refunds, and exchanges
  • Warranty claims
  • Wholesale and partnership inquiries
  • Press and media requests

Support Hours

Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.
Messages received outside these hours are answered on the next business day.

Before You Email

Most questions have a faster answer:

  • Order tracking: use the Track Your Order page
  • General questions: see our FAQ page
  • Shipping: see our Shipping Policy
  • Returns and refunds: see our Return and Refund Policy
  • How red light therapy works: see The Science

Wholesale and Partnerships

Interested in carrying Luxen in your studio, spa, or clinic? Email support@luxenredlight.com with the subject line "Wholesale Inquiry."

Press and Media

For media inquiries, interview requests, or review samples, email support@luxenredlight.com with the subject line "Press Inquiry."

Company

Luxen Red Light Therapy
St. Petersburg, Florida, United States
support@luxenredlight.com